Insurance - Study Mode

[#226] What is not a true index of service quality?
Correct Answer

(B) Smartness

Explanation

Solution: Smartness is not a true index of service quality. Reliability, Empathy and understanding and Responsiveness is a true index of service quality.

[#227] What is the jurisdictional limit of a District Forum in Consumer Disputes case?
Correct Answer

(A) Rs.20 lakhs

Explanation

Solution: Rs.20 lakhs is the jurisdictional limit of a District Forum in Consumer Disputes case.

[#228] Deficiency in service giving rise to a customer dispute arises in the following situations.
Correct Answer

(D) All of the above

Explanation

Solution: Deficiency in service giving rise to a customer dispute arises in the following situations If the shopkeeper charges a price higher than MRP, Faulty products including expiry date crossed while selling and Allergy warning not stated clearly on the front of a drug bottle.

[#229] “Hurt not others with that which pains yourself”. This golden rule of ethics is given in the teaching of which religion?
Correct Answer

(A) Buddhism

Explanation

Solution: “Hurt not others with that which pains yourself”. This golden rule of ethics is given in the teaching of Buddhism.

[#230] The license issued to the agent is valid for _________.
Correct Answer

(C) Three years

Explanation

Solution: The license issued to the agent is valid for Three years. The license is issued on behalf of IRDA and is valid for three years.