Insurance - Study Mode

[#236] _________ is not an indicator of service quality.
Correct Answer

(A) Cleverness

Explanation

Solution: Cleverness is not an indicator of service quality.

[#237] _________ refers to the ability to perform the promised service dependably and accurately.
Correct Answer

(A) Reliability

Explanation

Solution: Reliability refers to the ability to perform the promised service dependably and accurately.

[#238] Three elements that promote trust are
Correct Answer

(B) Attraction, communication and punctuality

Explanation

Solution: Three elements that promote trust are Attraction, communication and punctuality.

[#239] Identify the correct statement.
Correct Answer

(C) Ethical behaviour on the part of an agent will help in developing trust and confidence between an agent and his client
(H) All of the above
(L) All of the above

Explanation

Solution: Ethical behaviour on the part of an agent will help in developing trust and confidence between an agent and his client. Demonstrating ethical sales practices is good business - it helps earn the trust and loyalty of your customers and strengthens your reputation.

[#240] IGMS stands for
Correct Answer

(B) Integrated Grievance Management System

Explanation

Solution: The Integrated Grievance Management System(IGMS) facilitates online registration of policyholders' complaints and helps track their status.