Communication Skills - Study Mode

[#96] Semantic market are the links between two _________.
Correct Answer

(D) Sentences

Explanation

Solution: Semantic market are the links between two Sentences. Semantic marketing is a strategy that places paramount importance on the wording of every ad and marketing phrase. The precise selection of words and terms that convey an exact message is the key to the strategy.

[#97] __________ Customer not only returns to your organization for a second time but also tells about his satisfaction others.
Correct Answer

(C) Satisfied

Explanation

Solution: Satisfied Customer not only returns to your organization for a second time but also tells about his satisfaction others. Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation.

[#98] Always ____ the customer for calling
Correct Answer

(C) Thank

Explanation

Solution: Always thank the customer for calling. Feeling unappreciated may prompt your customers to take their business elsewhere, in favor of a company that will value their business. Customer appreciation is important for many reasons. First and foremost, it can help make customers happy. Real appreciation stems from a feeling that we truly care for our customers.

[#99] The technique of ____ should be mastered to handle displeased customers.
Correct Answer

(A) BLAST

Explanation

Solution: The technique of BLAST should be mastered to handle displeased customers. “BLAST” technique is a complaint-resolution method that is useful in patient care and as a clinical teaching tool. The mnemonic stands for: Believe (what the patient is saying), Listen (actively, to assess and restate the patient’s unmet expectations), Apologize (for the patient’s unmet expectations), Satisfy (the patient), and Thank (the patient for expressing his/her concerns and providing a second chance to satisfy the patient).

[#100] Which of the following statement is True(T) or False(F) are given below. 1. While writing business letters one should directly focus on the message to be told. 2. Use old fashioned stuffy phrases and long sentences.
Correct Answer

(B) TF

Explanation

Solution: 1. While writing business letters one should directly focus on the message to be told. 2. Use old fashioned stuffy phrases and long sentences should be avoided.