Business Communication - Study Mode

[#61] All of the following might be involved in nonverbal communication except
Correct Answer

(D) phone messages

Explanation

Solution: All of the following might be involved in nonverbal communication except phone messages. Nonverbal communication is the process of sending and receiving messages without using words, either spoken or written.

[#62] All of the following might be used to improve organizational communication except
Correct Answer

(C) filtering

Explanation

Solution: All of the following might be used to improve organizational communication except filtering. Organizational communication is the exchange of information, ideas, and views within and outside the organization. Organizational communication indicates communication not only in business but also in hospitals, churches, government agencies, military organization, and academic institutions.

[#63] Lack of openness in communication
Correct Answer

(A) reduces employee satisfaction

Explanation

Solution: Lack of openness in communication reduces employee satisfaction. Openness in interpersonal communication is a person's willingness to self-disclose to reveal information about himself or herself as appropriate. Openness also includes a willingness to listen openly and to react honestly to the messages of others.

[#64] What is necessary for effective communication to occur?
Correct Answer

(C) the right people, the right information, a message in a timely manner

Explanation

Solution: The right people, the right information, a message in a timely manner is necessary for effective communication to occur. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.

[#65] Communication following strict lines of authority and reporting relationships is known as
Correct Answer

(B) chain of command

Explanation

Solution: Communication following strict lines of authority and reporting relationships is known as chain of command. Chain of command refers to a company's hierarchy of reporting relationships from the bottom to the top of an organization, who must answer to whom. The chain of command not only establishes accountability, it lays out a company's lines of authority and decision-making power.